The gratitude that we feel

Greetings Atlantic View Guests!

THANK YOU! While this is a simple phrase and a common phrase, it truly encompasses the gratitude that we feel towards each of you. We had an amazing season – one of the best in this hotel’s history.

Thanks to amazing guests like you.

While some hotels, in certain markets, struggled with lower occupancy than they were accustomed to, you came to the beach in droves and reinforced what we already expected… travel is back!  Our beachfront location is definitely a highlight and major attraction to couples, families and solo travelers alike in Dewey Beach. Historically, our occupancy typically begins to increase around Memorial Day and then tapers off toward the end of September.  Because many of you were ready to travel, Atlantic View was nearly full from April through mid-October. You couldn’t wait to get back to the beach and we were excited to welcome you!

From Challenge to Creative.

Although we had a great season, 2021 was not void of its challenges. Like many other service industries, the hotel industry was not immune to the labor shortages or the product shortages and delays. We struggled to maintain a full workforce for most of the season, and many of our team members worked an abundance of hours to ensure proper service levels for our guests. Finding the perfect team and trying to ensure those that were committed and loyal didn’t burn out was a monumental task.

However, your patience, understanding and kindness meant so much and gave us the fuel we needed to keep going in moments where many of us wanted to give up. We received so many thank you letters this season. The Atlantic View team appreciates the encouragement that we received from many of you and we can’t put into words how each letter brought a smile to our faces and some even brought us to tears. We appreciate how you appreciate us and show it.

Throughout the season we had several delays and shortages in room amenities and food items.  One week we couldn’t get chocolate chip cookies and had to order sugar cookies. Everyone was supportive, but we quickly heard how much you missed our chocolate chip cookies. This is just one example of your patience and flexibility with us as we all realized certain things, large and small, can be beyond our control. Thank you for being understanding and supportive through it all.

Perhaps you noticed a kid or two on the property. In unprecedented times, we were understanding and accommodating of our workforce. This meant multiple bring-your-child- to-work days throughout the season. In turn, our staff could continue to provide the level of service we and our guests have come to expect… and deserve. Many of you positively commented on this flexibility. Our goal has been, and always will be, to provide a stay that is memorable, enjoyable and relaxing. Together, we delivered on that promise.

Humbled and Grateful.

Atlantic View remained number one on TripAdvisor the entire season! We are humbled by your great reviews, your loyalty, and your willingness to share your experience at our hotel with others. Our entire team works tirelessly to show you, our guests, how much everyone is valued and appreciated.  When you reciprocate, it is a win-win! We introduced beach towels and coffee makers in our Oceanfront rooms this season and that was very well received. We are continuing to make more positive additions, so look for them upon your next stay!

Several of you visited multiple times this season, or stopped in for your yearly visit, while others we welcomed for the first time.  Whether you were making up for the family vacation you skipped last year, sneaking away from the home office to work from the beach, celebrating an anniversary or birthday, having or attending a wedding on the beach or at one of our local venues, celebrating a bachelor’s or bachelorette weekend, participating in a mother/daughter, father/son, girl’s trip, bros trip, quiet time away, a romantic weekend, a work trip or conference, you showed up and we are forever grateful!

From our family to yours…THANK YOU for an amazing season and supporting our staff!  We could not have done it without you.

Thank you from Jason Mathis-White

See you next year!

In Gratitude,

Jason Mathis-White
Manager, Atlantic View Hotel

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