Check in time is guaranteed by 3:00 p.m. As soon as your room is ready we will be happy to get you checked-in. If you arrive early and your room is not yet ready we will take your cell phone number and text you as soon as the room is ready for you. While we are happy to allow you to use all of our amenities prior to check-in we may not be able to provide parking prior to 1:00 pm.
If you need to cancel a reservation, you must call the hotel at least 8 days prior to your arrival date to avoid loss of your advance deposit. Reservations cancelled at least 8 days prior to arrival date will be charged a $30.00 processing fee!
We are a smoke-free property. Smoking is prohibited in all rooms, on all balconies, on the pool deck, or any stairwell. There is a designated smoking area on property.If it is determined that a guest or anyone in the guest’s party has smoked in a non-smoking area, their room rate will be increased by $250.00 and guest will be asked to leave the property.
To ensure all guests have a peaceful and relaxing stay, Quiet Hours are observed nightly from 10:00 p.m. to 8:00 a.m. Four your comfort and protection, we will not allow parties or any noise disturbances inside or outside. In the event that you are disturbed by noise coming from this property, please call the front desk by dialing “0″ and your concern will be given prompt attention.
If you booked a reservation over the phone, or online then you will need to call us to cancel. You will know your cancellation is complete when you have received a cancellation number and cancellation number and cancellation e-mail.
If you need to make changes to your reservation–changing dates, room type, etc.–please give us a call at 800-777-4162 or 302-227-3878 and we will be happy to assist you. Please be aware that if you make changes to your reservation, then the rate may change accordingly or if you are making the change within 8 days of your arrival date, there may be changing fees involved.
Yes, we require a credit card to guarantee all reservations and a credit card to be physically scanned at check in. When making a reservation online, your credit card will be charged a deposit equivalent to one nights’ room and tax. Please review our cancellation policy.
Will my credit card be charged if I forget to cancel my reservation?
Yes, you will be charge for one nights’ stay (room and tax). To avoid being charged these fees, reservations must be cancelled in accordance with the cancellation policy as outlined. Please take time to review our cancellation policies.
How can I make special requests regarding my stay?
Special requests can be made when booking on-line or over the phone. When booking on-line, there is a space provided to type any special instructions, assistance needs, disability requirements or late arrival information in the box below.
Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.
How do I get an item returned if I’ve left it behind?
If you leave something behind at the hotel, please contact a member of the front desk staff and they will contact our local UPS dealer. UPS will pick up the item from the hotel, package it, and ship it back to you in a short period of time. UPS will bill your credit card directly.