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FAQ (Frequently Asked Questions)
Does The Atlantic View have an elevator?
NO, we do not have an elevator. The hotel is a four story building of which all floors are accessed only by stairs.
How many parking spaces are available per room?
We have one parking space per room. If additional parking is needed off site parking will be required. During the summer season a city parking permit will be required to park on city streets.
Check in time is guaranteed by 3:00 p.m. As soon as your room is ready we will be happy to get you checked-in. If you arrive early and your room is not yet ready we will take your cell phone number and text you as soon as the room is ready for you. While we are happy to allow you to use all of our amenities prior to check-in we may not be able to provide parking prior to 1:00 pm.
To guarantee a reservation a valid credit card is required at time of booking.
If you need to cancel a reservation, you must call the hotel at least 8 days prior to your arrival date to avoid loss of your advance deposit. Reservations cancelled at least 8 days prior to arrival date will be charged a $30.00 processing fee!
A deposit equivalent to one night’s room and tax will be required.
We do not allow minors under 21 to book a room or to stay unaccompanied by an adult.
We are a smoke-free property. Smoking is prohibited in all rooms, on all balconies, on the pool deck, or any stairwell. There is a designated smoking area on property.If it is determined that a guest or anyone in the guest’s party has smoked in a non-smoking area, their room rate will be increased by $250.00 and guest will be asked to leave the property.
Pets are not permitted. A $250 penalty will be applied to your room charge should a pet be found in your room.
To ensure all guests have a peaceful and relaxing stay, Quiet Hours are observed nightly from 10:00 p.m. to 8:00 a.m. Four your comfort and protection, we will not allow parties or any noise disturbances inside or outside. In the event that you are disturbed by noise coming from this property, please call the front desk by dialing “0″ and your concern will be given prompt attention.
If you will be arriving after 10:00 p.m. EST, then please call us at either 302-227-3878 or 1-800-777-4162 for the late arrival procedures.
Valid photo ID is required both for the check in process, as well as being a necessity to process a credit card.
All rates quoted are based on two people per room. Additional guests between ages 9–17 are $20 per night. Additional guests over age of 17 are $35 per night.
Do you have a minimum nights stay policy?
We have a two night minimum on weekends and up to three nights on select holiday weekends.
We accept all major credit cards. You may pay cash at check out, but a valid credit card will be charged for the balance of your stay at check in.
Hotel stays in Delaware are subject to a state tax of 8% per night.
How do I cancel a reservation?
If you booked a reservation over the phone, or online then you will need to call us to cancel. You will know your cancellation is complete when you have received a cancellation number and cancellation number and cancellation e-mail.
How do I make changes to a reservation?
If you need to make changes to your reservation–changing dates, room type, etc.–please give us a call at 800-777-4162 or 302-227-3878 and we will be happy to assist you. Please be aware that if you make changes to your reservation, then the rate may change accordingly or if you are making the change within 8 days of your arrival date, there may be changing fees involved.
Do I need a credit card to make a reservation?
Yes, we require a credit card to guarantee all reservations and a credit card to be physically scanned at check in. When making a reservation online, your credit card will be charged a deposit equivalent to one nights’ room and tax. Please review our cancellation policy.
Will my credit card be charged if I forget to cancel my reservation?
Yes, you will be charge for one nights’ stay (room and tax). To avoid being charged these fees, reservations must be cancelled in accordance with the cancellation policy as outlined. Please take time to review our cancellation policies.
Do you have rollaway beds or cots available?
Do children stay for free?
Children under 9 stay free of additional charges. Additional guests between the ages of 9–17 are $20 per night. Additional guests over the age of 17 are $35 per night.
What is included in Complimentary Breakfast?
Coffee, Tea, Juice, Water
Bagels, Danish, Muffins
Cold Cereal, Hot Cereal
Egg Casserole, French Toast Casserole, Baked Apple Casserole (Fall & Winter)
Yogurt, Fresh Fruit Cups
Complimentary Hospitality Hour consists of:
Chardonay Wine
Burgundy Wine
Port Wine Cheese
Crackers
How can I make special requests regarding my stay?
Special requests can be made when booking on-line or over the phone. When booking on-line, there is a space provided to type any special instructions, assistance needs, disability requirements or late arrival information in the box below.
Special requests are not guaranteed and will be honored depending on availability at check-in, but we will do our very best to accommodate the request. If you have specific needs or questions regarding your request, please call the hotel directly.
Do you have government rates available?
No, we do not offer government rates.
Do you have on-site laundry facilities?
Yes, we do have guest laundry coin operated facilities. Laundry detergent soap may be purchased at the Front Desk.
Do you accommodate late check outs?
Yes, based on availability. For information regarding a later check-out time, contact the Front Desk the morning of departure.
How do I get an item returned if I’ve left it behind?
If you leave something behind at the hotel, please contact a member of the front desk staff and they will contact our local UPS dealer. UPS will pick up the item from the hotel, package it, and ship it back to you in a short period of time. UPS will bill your credit card directly.
