COVID-19 Policies & Procedures


SEABOARD HOTELS

OPERATIONAL PROCEDURES THROUGH COVID-19 ERA

Part 1 – Atlantic View Policies & Procedures

Part 2 – Guest Waiver & Release

The health, safety and well-being of all team members is the top priority of ownership and the management team while we work through this time. 

To reduce the impact of COVID-19 among our employees and guests, it is critical we have a plan in place to manage exposure risks, sources of exposure, routes of transmission, and other unique characteristics of this virus.  Lack of continuity planning and implementations can result in a cascade of failures as we work to address the challenges of COVID-19.

About COVID-19

Symptoms

Infection with SARS-CoV-2, the virus that causes COVID-19, can cause illness ranging from mild to severe and, in some cases, can be fatal. Symptoms typically include fever, cough, and shortness of breath. Some people infected with the virus have reported experiencing other non-respiratory symptoms. Other people, referred to as asymptomatic cases, have experienced no symptoms at all.

According to the CDC, symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.

How COVID-19 Spreads

The virus is thought to spread mainly from person to-person, including:

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID-19 by touching a surface or object that has SARS-CoV-2 on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the primary way the virus spreads.

People are thought to be most contagious when they are most symptomatic (i.e., experiencing fever, cough, and/or shortness of breath). Some spread might be possible before people show symptoms; there have been reports of this type of asymptomatic transmission with this new coronavirus, but this is also not thought to be the main way the virus spreads.

Although the United States has implemented public health measures to limit the spread of the virus, it is likely that some person-to-person transmission will continue to occur.

Basic  Infection Prevention Measures

Protecting our team members and our guests is our top priority while we operate within our new world under this pandemic. Practicing good hygiene and infection control measures will be paramount to keeping everyone safe and healthy.  These measures will include:

  • Each employee must sign a compliance document stating that they understand our policies and procedures and have been thoroughly trained on the policies, procedures and the use of PPE’s and will comply to all guidelines.
  • Testing of team member temperature or oxygen level prior to every shift. Temperature 100 or higher and oxygen level 90 or lower will be reason for refusal to enter the hotel. In addition, the following screening questions will be asked prior to starting work (answering yes to any of these questions will require employee be sent home and not return to the workplace until at least three days without symptoms).
    • Have you or has anyone in your household experienced any COVID-19 symptoms in the last fourteen days?
    • Have you been symptom-free for at least three days?
    • Have you been exposed to anyone with a confirmed case of COVID-19
  • Requiring a medical examination (test) if the employer reasonably and objectively believes that an employee’s current medical condition either impairs the employee’s ability to perform essential job functions or poses a direct threat to the health or safety of the employee or others.
  • Staying home when sick (see parameters above).
  • Frequent and thorough hand washing along with use of hand sanitizers.
  • Always wear a face mask when in the hotel.
  • Wear gloves when appropriate
  • Social distancing of at least 6 feet from others.
  • No shaking hands. This includes interacting with guests and A nod of the head or hello from under your mask for all guests.
  • Avoid touching your eyes, nose or mouth.
  • Use of others’ phones, work tools and equipment is discouraged, when
  • Proper respiratory etiquette, including covering coughs and
  • Team members are encouraged to self-monitor for signs and symptoms of COVID-19 if they suspect possible exposure.

General Operating Practices

Common Areas

  • Anti-Bacterial Dispensers on the Front Desk adjacent to each check in station
  • Anti-Bacterial Dispensers in laundry room
  • Social Distancing signage in high traffic areas
  • Lobby staff provide guidance to arriving and departing guests to ensure physical distancing is being adhered to and no more than 10 people are congregating in the lobby at any given
  • Plexiglass to be installed to shield front desk agents from guests
  • Enhanced public space cleaning and disinfecting through hourly record keeping noting sanitization of specific areas:
  • Elevator Buttons-inside and out
  • Public restrooms
  • Stairwell handrails
  • Hotel entry doors
  • Vending machines, coffee dispensers, ice machines
  • Lobby seating, table tops, lamps and other hard surfaces
  • Luggage carts
  • Gym, pool areas (see below)

Guest Rooms

  • Increase length of time between vacancy and cleaning rooms
  • Leave rooms vacant as long as possible before next check-in
  • Remove all ice buckets. Ice will be brought upon request.
  • Remove glassware. Wrapped disposable cups in guest rooms
  • Remove all reusable collateral from guest rooms, notepads, pens; magazines
  • Remove extra pillows/blankets stored in closets, provide upon request
  • Replenishing guest towels/linen/trash upon request: they must be provided in a single use plastic bag and left outside the door of the guest
  • Dirty laundry and linen must be placed within soluble bags in guestrooms – Guests should be asked to tie the bags and leave these outside their room for collection.
  • Trash removal, guest should also be asked to tie any garbage/rubbish bags and leave them outside the room for

Pools, Hot Tubs, Sauna

  • Pool towels provided in guest rooms to all guests
  • Lounge chairs to be limited and distanced in set up
  • Lounges and chairs to be sanitized hourly
  • Hand rails, guest entry and touch points to be sanitized hourly

Fitness Center and Spa

  • Will open according to local ordinances
  • Free weights to be removed, disinfectant spray and paper towels (or disinfectant gym wipes) provided for guests to wipe down after each use
  • Cardio equipment and hard surfaces will be wiped with appropriate disinfectant hourly or after each

Department Procedures

Front Desk

  • Face mask worn during entirety of time in the hotel
  • Social distancing (6ft) with coworkers, encourage social distancing of guests
  • Individual workspaces, keyboards, phones, printers, and other areas utilized by front desk team to be cleaned regularly throughout shift and at shift change
  • Pens should not be shared between employees
  • Prepare keys and registration forms in advance to limit social interaction and lines at check-in. Payment taken in full in advance of check-in when possible
  • IDs should not be handled by front desk agent and guest should be politely asked to place on clean countertop for the agent to verify
  • Credit Card Machines to be placed ON Front Desk. Guest only touch payment machines -wipe down after each transaction
  • Signed paperwork: cup of sanitized pens and cup for used pens; sanitize at end of day
  • All guest touchpoints to be sanitize after each transaction i.e countertop, pens, guest key cards, credit card
  • Express checkout: guests leave keys in room, not encouraged to visit lobby, invoice provided via email
  • Returned key cards to be sanitized prior to reuse

Housekeeping & Laundry

  • Each staff member will be assigned clean & sanitized uniform shirt, face mask & apron. These items are to be bagged and labeled at the end of shift and left in a designated spot for laundry to clean.
  • Face masks and gloves worn during entirety of time in the hotel
  • Social distancing (6ft) with coworkers,
  • Daily service will be reduced to bag only service with fresh towels/amenities
  • All checkout rooms are to be sanitized following our new cleaning procedures with particular attention paid to disinfecting door handles, hard surface furniture, tables, nightstands, furniture knobs and handles, light switches, lamp switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch, trash receptacle, faucet handles, toilet and shower handles. Utilize checklist
  • Linen will be transported from laundry to guest room in a sealed plastic bag
  • Rooms formally occupied by an infected guest or team member should be locked and left vacant for 72 hours. Clean and disinfect using proper PPE and following health department and CDC guidelines.

Kitchen / Breakfast

  • Breakfast will be a grab-and-go option, orders by online menu, 30 minute timeframe scheduled pickup
  • No guest seating available
  • Social distancing (6ft) with coworkers,
  • Each staff member will be assigned clean & sanitized uniform shirt, face mask & apron. These items are to be bagged and labeled at the end of shift and left in a designated spot for laundry to clean.
  • Face masks and gloves worn during entirety of time in the hotel
  • Gloves to be worn when handling ready to eat food. (single use, not to replace hand washing)
  • Cardboard/paper bags and boxes to be used whenever possible in place of plastic
  • All stainless-steel work surfaces will be cleaned and sanitized frequently during breakfast prep and at the beginning and end of each day.
  • Kitchens to be deep cleaned at the end of breakfast service, all surfaces are to be sprayed down with a sanitizer solution that will be left to air dry.
  • Kitchen and breakfast room must be closed up and locked so no one may enter

Guest Waiver & Release